Support for carers

We have a strong collegial relationship with the Eating Disorders Association of New Zealand (EDANZ). EDANZ is a charity  organisation set up to support and advocate for carers (family/friends of those with an eating disorder) across New Zealand. In  addition to making credible information about eating disorders accessible on their website, they run a telephone helpline where carers can access support, advice and information from helpline volunteers (parents that have themselves had a child with an eating disorder). All services are free.

You can link to the EDANZ website here.

Late cancellation fees

Fees apply to late cancellations and missed appointments.

We require 48 hours notice to reschedule or cancel an appointment. Cancellations received with less than 48 hours notice will incur a fee of 50% of the cost of the consultation. The full fee will be charged for non-attendance or missed appointments. Please note cancellation time frames exclude weekend days.

Late cancellation/missed appointment fees give recognition to the time clinicians have put aside for the appointment and time they  have spent preparing for the appointment. Additionally, they recognise clients on a wait list, who have insufficient time to re-arrange their schedules to attend a short-notice appointment.

We understand that sometimes it is not possible to keep an appointment because of sudden illness or an unexpected emergency. If this is the case, please discuss with your clinician who will take this into account when considering waiving fees.